Privacy Policy

Last updated: 12/6/2025

Moely is committed to protecting your privacy and keeping your data confidential.

1.1 Information We Collect

Account Data

Email, username, payment status.

Usage Data

Logs of feature usage, token counts, and error reports.

Content Data

Files, prompts, and messages you upload or generate.

Payment Data

Handled by our payment processor (e.g., Stripe); we store no card numbers.

1.2 How We Use Your Information

  • Provide and improve the Service and its AI models.
  • Resolve technical issues and enforce these Terms.
  • Communicate updates, security alerts, and—if you opt‑in—product news.

1.3 Data Storage & Security

We use industry‑standard encryption in transit (TLS 1.3) and at rest (AES‑256). Access to production data is limited to authorized personnel under strict confidentiality agreements.

1.4 Sharing & Third‑Party Services

We never sell your data. We only share information with:

  • Infrastructure providers (e.g., cloud hosting) under data‑processing agreements; and
  • Legal authorities when required by law.

1.5 Your Choices & Rights

Access & Export

Download chats and files at any time (TXT, XLSX, or image formats).

Deletion

Delete individual items or your entire account from the dashboard. Deletions propagate from backups within 30 days.

Opt‑out

Disable marketing emails via the "Email Preferences" link.

1.6 International Transfers

Data may be processed in the United States or other jurisdictions with adequate safeguards under GDPR‑compliant Standard Contractual Clauses.

1.7 Children's Privacy

We do not knowingly collect data from children under 13. Contact us if you believe such data has been inadvertently collected.

1.8 Changes to This Policy

Material changes will be announced via email or in‑app notification at least 10 days before they take effect.

Thanks for trusting Moely. We take your privacy seriously and strive to give you full control over your data.